Frequently Asked Questions
Don't find the information you are looking for? Contact us by email at buxombeautyhnl@gmail.com or by phone at (808) 462-3036.
Are your bra fittings really free?
Yes – every bra fitting is absolutely free.
what is your appointment policy?
Setting an Appointment
Appointments can be set by clicking HERE or by phone at 808-462-3036. We ask that you arrive to your appointment on time. Parking is free with validation at Makaloa Plaza. Go to our Hours & Location page for directions and parking info.
Cancellation or Rescheduling
We understand that unavoidable circumstances arise and appointments have to be cancelled or rescheduled. Remember, cancellation and/or rescheduling can be made 4 hours prior to your appointment. Please call us at 808-462-3036 to cancel or reschedule your appointment if you are unable to do this through our online booking system.
No-Shows
We know your time is valuable, and so is ours! If you "no-show" an appointment without prior notice, you may not be allowed to book future appointments, and we will ask that you come in for your fitting during our walk-in hours on Saturdays and Sundays from 10am-4pm.
Appointments can be set by clicking HERE or by phone at 808-462-3036. We ask that you arrive to your appointment on time. Parking is free with validation at Makaloa Plaza. Go to our Hours & Location page for directions and parking info.
Cancellation or Rescheduling
We understand that unavoidable circumstances arise and appointments have to be cancelled or rescheduled. Remember, cancellation and/or rescheduling can be made 4 hours prior to your appointment. Please call us at 808-462-3036 to cancel or reschedule your appointment if you are unable to do this through our online booking system.
No-Shows
We know your time is valuable, and so is ours! If you "no-show" an appointment without prior notice, you may not be allowed to book future appointments, and we will ask that you come in for your fitting during our walk-in hours on Saturdays and Sundays from 10am-4pm.
How long does a bra fitting take?
Bra fittings typically take between 30-45 minutes so you can try on a variety of sizes and styles.
can i special order?
YES – see “What is your special order policy?” below for more information.
What is your special order policy?
- Special orders typically take 2-4 weeks to arrive, but sometimes there can be shipping or availability delays. We communicate these delays as soon as we are aware of them.
- Special orders must be paid in full upon ordering and cannot be refunded once placed.
- Upon arrival of your item, we ask that we have the chance to check your fit, so if a new size is needed, we can order it right away.
- Special orders can be picked up on Saturdays and Sundays between 10am-4pm.
What is your return policy?
Due to hygiene concerns, we do not accept returns, and all sales are final (you wouldn’t want to wear another person’s underwear, would you?) We want you to buy only what you absolutely love!
If you notice a factory defect with the bra, we may be able to replace it with another bra of the same size, style and color. You must notify us of the defect within 7 days of purchase. This replacement policy is voided if, upon inspection, there are signs that the bra has been machine dried.
If you notice a factory defect with the bra, we may be able to replace it with another bra of the same size, style and color. You must notify us of the defect within 7 days of purchase. This replacement policy is voided if, upon inspection, there are signs that the bra has been machine dried.
Do you sell online?
We do not sell online because we are a fit-focused bra boutique. Since studies have shown that more than 80% of women are wearing the wrong size bra, we want to fit you in the store so we can get you the best size and style for your body. Buying bras online can be a gamble – you never know if the size or style is right for you until you wear it. Drop by for a free fitting!
If i can't make it into the store, will you ship to me?
Yes and no.
- Existing customers: We will ship to existing customers who have been fitted in our store in the past. The shipping charge is $8 for the first bra and and $2 per bra thereafter.
- New customers: We will not ship bras to new customers who have not been fit in our store (see “Do you sell online?”) Since we are a fit-focused bra boutique, we want you to leave with the best bra for your body, so we will not ship anything unless we know it will fit you and that you will love it.
WHAT IS YOUR PRICE RANGE?
Bras range between $45-$85 depending on the style. Our prices are very comparable to many popular bra stores.
HOW DO I GET MY BRAS TO LAST LONGER?
Take good care of them!
- Wash them properly – see “How should I wash my lingerie?” We recommend hand washing and hang drying. Never put bras in the dryer, as it can drastically reduce their lifespan.
- Put your bra on by slipping your arms through the straps and then clasping it in the back. This is really the best way to put your bra on so it lasts. If you have back or shoulder problems and cannot clasp the bra behind you, follow these steps:
- Use a slip (yes, the kind that goes under a dress!) that is made of satin or another smooth fabric and pull it on so that it rests just under your armpits.
- Clasp the bra in front of you over the top of the slip.
- Gently turn the bra (still over the slip) until the cups rest in front of you.
- Gently place the straps over your arm and gently flip the bra up to you. (Please note: this method is only recommended if you cannot reach behind you to clasp the bra, and we only recommend doing this if you use a slip. Pulling a bra around your body over bare skin causes undue stress on the fabric and underwire.)
- Don't wear the same bra every day. Give your bras a chance to "rest" in between wears. If you have a good rotation of 4-5 bras, you will have one to wear for every occasion and they will each last much longer!
HOW SHOULD I WASH MY LINGERIE?
- We always recommend hand washing over machine washing, but if you must wash in the machine, be sure to use a lingerie bag.
- We recommend using our amazing hand washing product, Soak no-rinse lingerie wash. Soak is gentle on your lingerie, it requires no rinsing, and it smells amazing too!
- Never put your bra in the dryer, as it will decrease its lifespan. Clothes dryers, even when on low heat, can cause major damage to bras. Part of this stems from the fact that “low heat” is still way too hot and causes the underwire to heat up – eventually it can begin to poke out. In addition, dryers put undue stress/heat on the elastic, which will eventually break down and lose its bounce. Always hang bras to dry.
what are your top tips for bra fitting?
We publish bra fitting tips on our social media (Facebook and Instagram) on a regular basis. We recommend following our page and searching for #fittipfriday so you can see all past and new bra fitting tips. We also provide bra fitting advice during every free fitting, to ensure that your specific needs are met.
